Write to wolterace@gmail.com and we will reply within two working days. Reports of abuse are handled within 24 hours.
So we can help you quickly, include your nickname, the e-mail address on your account, your device and operating system version, and what happened.
The fastest way is inside the game: tap the player at the table or open their profile, then Report. Pick a reason and add a description. You can also Block them, which hides them from you immediately.
If you cannot use the in-game report — for example you have been signed out — e-mail us with the offending player's nickname and what they did. Every report is reviewed by a person and acted on within 24 hours. We remove offending content and suspend or delete accounts that break the Terms of Service.
VIP is billed by the store, not by us, so it has to be cancelled there. Cancelling stops the next renewal; VIP stays active until the end of the period you already paid for.
Refunds are issued by Google Play or Apple under their own policies, not by us. On Android, request one at play.google.com; on iOS, at reportaproblem.apple.com. Write to us if you need help with a request.
You do not need to ask us. Delete it yourself, permanently, in the App under User Center → Settings → Delete account, or on this website. See the Privacy Policy for exactly what is deleted and what we keep.
No, and this will never change. Chips are a free game feature with no monetary value. They cannot be redeemed, sold, traded or transferred to another player. JustPoker offers no real money gambling and no prizes of any kind.
No. Chips are always free: a starting balance, daily and weekly missions, an automatic top-up when you run low, and an optional reward for watching a video ad. The only purchase in the game is the VIP subscription, and it does not sell chips.
You will be topped up automatically once your balance falls below the threshold, and you can claim more from daily missions or by watching a rewarded ad. Nobody is ever stuck.
You still receive a smaller consolation reward, and the cooldown resets. If ads never load for you, check your connection and that the app is up to date, then write to us with your device model.
Before the game starts, tap Invite friends at the table. You can share a link with anyone, or send a notification straight to a player on your friends list. Once the first hand is dealt, nobody new can join the table.
In the App, in the User Center. It costs game tokens. Nicknames that break the conduct rules in the Terms will be changed or removed by us.
Use Forgot password on the sign-in screen. If you created the account with Google or Apple, there is no password — sign in with the same button you used originally.
JustPoker is a game, not gambling, and nothing in it can be won or lost in real terms. Even so, if you find yourself playing longer than you meant to, or if simulated casino games affect how you feel about real gambling, take a break. If you are worried about gambling, free and confidential help is available — in Poland from the Krajowe Centrum Przeciwdzialania Uzaleznieniom, and internationally from BeGambleAware.
For access, correction, portability, objection or any other data protection request, write to wolterace@gmail.com from the e-mail address on your account. We reply within 30 days. Details are in the Privacy Policy.